SanDisk Goes the Extra Mile
Zac received a 1GB SanDisk MP3 player as a gift from Grandpa. The on switch was tough to press just right to get the thing to turn on yet he worked with it and didn't complain. Eventually I made it over to the SanDisk website to look up support options. All I could find was an email address so I send a pleasant email detailing the tough button problem; no response.
Several months go by and Zac report that the unit won't turn on at all. I give 'er a go and find if one presses real hard and wiggles it just right the unit will fire up. Still, I returned to the SanDisk website to look up that support email address once again. I was really going to let them have it. I was pleasantly surprised to see they had a real support system inplace so I registered and submitted my complaint, again.
After a few amazingly prompt exchanges Zac problematic unit was on its way back to SanDisk. The 'extra mile' part is where they sent out a new in the package replacement unit. They didn't badger me for a receipt (it was a gift and I didn't have one), they didn't suggest a repair price, shipping cost; they just replaced it with no questions asked.
In todays world that gets my attention in a very positive way. I had read where the Wall Street Journal's Walter Mossberg had a high opinion of SanDisk and so was happy to echo his kudos.
SanDisk sits at #2 in the MP3 player wars. Apple's Ipod is on top. Zac also has a 30GB IPOD (thanks Grandma and Grandpa) but generally prefers to use the SanDisk. He explains it is more convenient overall.
